My Experience


Technical QA | Customer Service | Product Development

September 2023 - Current

Acting as the pivot point for the engineering team and the customers.

Product Management

Daily reach out to customers who are facing errors and issues.

Customer Support

Managaing the product deadlines and deliveries of new Modules, Utilities, Enhancements and Bug Fixes.

Configured automation test flows in postman to automate the REST calls in ApyHub

Quality Assurance

Leading the QA efforts in conducting rigorous test cases to maintain optimal application performance, since ApyHub is a one to all customer facing application

Product Management
Customer Support
API Testing
Quality Assurance
Application Support

Played the role of First and Second level support for the application.

Fresh Desk

LISP Technologies


May 2021 - July 2023

Responsible for framing release plans and systems for code deployment in a life science project.

Release Management

Implemented Atlassian Jira, Service Desk, and Confluence to streamline internal development and release processes.

Project Management

Introduced initiatives such as leadership conferences and internal TED talks, focusing on areas like public speaking, coding best practices, and validation best practices.

Leadership and Training

Planned and established release management processes for LabWare LIMS and Salesforce, resulting in a 40% increase in product delivery efficiency

Planned and established release management processes for LabWare LIMS and Salesforce, resulting in a 40% increase in product delivery efficiency

Managed installation and code migration of LabWare LIMS application.

Orchestrated activities for delivering new products, adhering to Health Authority Regulations and GxP standards.

Implemented GAMP 5 standards in internal organizational processes and ensured adherence to FDA regulations

Compliance and Standards

Conducted POCs for Salesforce, Atlassian Jira, and ZOHO ManageEngine to implement ITSM modules complying with GAMP 5 and FDA regulations.

Built a custom CRM application using Dolibarr, an open-source code (With php).


Implemented custom solutions for Salesforcee in compliance with 21 CFR part 11 for e-signatures of records in the life science domain.

Managed installation and code migration of LabWare LIMS application.

Build modules and functionalities in LabWare LIMS for CLIA and Clinical Trial Modules

Project Management
LabWare LIMS
Computer System Validation
Release Management
Microfocus ALM
21 CFR Part 11
GxP Standards



July 2017 - April 2021

Quality Assurance Testing

Worked with multiple databases such as Oracle, PostgreSQL, MSSQL, and MYSQL.

Database Expertise

Configured Automation suites and Test Runs with Selenium Web Driver (Java) to test our product.

Implemented TestNG suites as a part of Unit Testing the Code base.

Incorporated Oracle Cloud Services and Rest Services into the tool for enhanced functionality.

Implemented OWASP standards using ZAP for penetration testing.

Security Implementation

Specialized in appExtract, the extraction component of the tool.


Contributed to appCONNECT, a data integration tool enabling Cloud to Cloud and Cloud to On-Premise integration, including a data quality engine.

Hibernate and Struts
Web Designing
Java 8
JS and JQuery
Agile Development
Penetration Testing
Automation Testing
Test NG
Defect Management

Incorporated AES cryptographic algorithms to ensure secure extraction of client data.

UI Redesign and Performance Optimization

Played a significant role in redesigning the Object Privileges UI, resulting in notable performance improvements within the User Management system.

Created a developer-friendly information system using UML, aiding visualization of the system's design.



January 2017 - March 2017

Utilized the Ionic Framework to create a cross-platform app for Android and iOS, ensuring a seamless user experience.


Created a robust database system for the online store using Oracle SQL, facilitating efficient data storage and retrieval.

Small-Scale E-Commerce App

Successfully worked on an online E-Commerce project for a butcher shop.

Web Designing
JS and JQuery
Defect Management

Prepared the website for the store, leveraging the power of Javascript and CSS to deliver an engaging and visually appealing user interface.


This site uses cookies. By using this site, you agree with the Privacy Policy